Everyone has his or her pet peeves—you know, those things that really get under your skin. One of my more prominent ones is poor customer service. For me, it’s the make or break of an overall experience. Good customer service can go a long way and as paying customers, we’re entitled to a standard of service. Consider it a trait I inherited my mom, but I am not one to shy away from speaking up.
Before I come across like a total ass, I’m also likely to make it known when I’ve received exceptional customer service. And because of that I want to highlight 3 places that deserve some recognition…all which definitely made my Saturday:
1) 5 Fitness Gym: My personal training sessions finished last week and I didn’t want to renew them until I’m back from London. As much I enjoyed working out with my PT, I was also getting bored with her style of training. Fortunately the on-floor trainers are super helpful (well most of them). I did a chest, shoulder, triceps session on Saturday morning and two of the trainers constantly watched my form and advised me when it was falling wayside. I left feeling so impressed & appreciative of their help….to the point that I am starting to wonder whether I should even bother paying for PT sessions when I’m back.
2) Indigo Deli: I’ve blogged about this place on multiple occasions and I probably will continue to do so in future…their food and service is just THAT good. My friend and I brunched there on Saturday and as usual the food tasted epic. What stands out the most is they are always happy to customise orders…which works well for someone who tends to ask for add-ins/replacements (ahem ). Also I told them it was my friend’s birthday and they brought out her entrée with a candle, which added a nice touch.
3) Jiva Grande Spa in Wellington Mews: Over the weekend I finally made use of the Aroma Therapy Massage voucher which a few friends gifted me in June. Between an appointment confirmation email and a subsequent reminder phone call, the masseuse asking about areas I wanted her to focus on/avoid and regularly checking whether the pressure was okay, and the ladies in the changing room being at my complete beck & call, it was certainly a luxurious experience.
As for the actual massage, let’s just say it was the best hour of my week. I walked in sore from the gym and thinking about a million things I needed to get done within the next few days. I walked out feeling completely relaxed, reinvigorated and in a state of Zen. Now if only I could have found a way to bottle up that feeling.
Have you received exceptional customer service recently?